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ELUNA learns - User Experience (On Demand Viewing Registration)

  • 11 Aug 2021
  • 1:00 PM (EDT)
  • 31 Dec 2022
  • 4:00 PM (EST)
  • On Demand - Access for a year post event.
  • 1887



Registration Instructions


  • Pay with credit card (visa or mastercard), or choose offline for check/wire transfer payments.
  • Do not log in if prompted.
  • Check your contact information before submitting the registration. If you have a typo in your email address, you will not receive receipts or links to the event.

Each session contains multiple presentations and will cost $25 per attendee. The $25 registration fee is per session per attendee for the live session and/or on demand recording.  The registration and on-demand link are registered to each individual participant's email address. 

Currently, there are no volume or bulk discounts for ELUNA Learns.  ELUNA is committed to keeping the cost for our educational events affordable, especially in these budget-challenged times.  In order to provide quality member-based programming, we ask that individuals register for each of the events that are relevant to their work. Sharing login information for group-viewing sessions undermines the ELUNA's ability to provide this programming. If you value this program and the community that provides this content, either via the face to face meeting or online, please register for each session you will attend with your email account

User Experience

  • 1:00 pm - 1:05 pm. Intro 
  • 1:05 pm - 1:45 pm. Springshare Integration with Ex Libris Tools. 
  • 1:45 pm - 1:50 pm. 5-minute Break 
  • 1:50 pm - 2:10 pm. The More the Merrier: Collaborating with Students to Assess Usability. 
  • 2:10 pm - 2:30 pm. Proactively Capturing User Feedback in Primo Using Qualtrics. 
  • 2:30 pm - 2:35 pm. 5-minute Break 
  • 2:35 pm – 2:55 pm. Summon and Alma Analytics: Understanding Patron Discovery and Usage. 
  • 2:55 pm – 3:00 pm. 5-minute Break 
  • 3:00 pm - 4:00 pm. Illiad as Primo E-Shelf. 

Note, schedule times are approximate. Schedule may shift slightly during the event. 

Applicable Ex Libris Products: Primo VE, Summon, Primo 

Springshare Integration with Ex Libris Tools. Talia Richards, Springshare. (Gold Sponsor) 

Learn how you can integrate Springshare tools and content (LibGuides, LibCal, LibAnswers, and more!) into your Ex Libris tools and vice versa. Plus we'll showcase a brand-new Springshare Email Marketing Tool with built-in Ex Libris integration. See how other libraries are integrating their Springshare content and beyond! 

The More the Merrier: Collaborating with Students to Assess Usability. Judy Meirose, Mercer University School of Medicine 

In 2020, faculty from the Mercer School of Medicine’s Skelton Medical Library enlisted the aid of an undergraduate usability class to perform user testing on the library’s instance of Primo VE. The library faculty recruited the study volunteers and assisted with developing test questions. The usability students selected the test methodology and conducted virtual testing.  We will discuss how the students used Zoom, think-aloud protocol, card sorting, and a word cloud to gather data and identify difficulties users experienced when they interacted with the interface. 

Proactively Capturing User Feedback in Primo Using Qualtrics. Justine Wheeler, University of Calgary; Matt Black, University of Calgary. 

In early 2021, a simple solution to collect basic, exploratory user experience data on PRIMO was launched by Libraries & Cultural Resources (LCR) at the University of Calgary. In this session we will discuss how we designed and implemented the survey, the findings, and future directions. Using the survey software, Qualtrics, we designed a simple survey and website feedback application to create a pop-up survey that we added to our Primo custom JS file. The pop-up survey ran for a two-week period, and received 313 responses. The responses were reviewed by our Primo Working Group and analyzed for quick improvements that could be made and to inform our future user experience and research directions. 

Summon and Alma Analytics: Understanding Patron Discovery and Usage. Jackie Wrosch, Eastern Michigan University. 

Libraries using Summon and Alma for discovery and linking, understand that their public users are simultaneously interacting with two systems that have similar data, but operate independently of one another. Each provides vital functionality to support patron discovery and usage of electronic resources. Each also provides reporting via OAS that reveals insight into how patrons are using the interfaces and what they are accessing. Summon Analytics includes important data on searches and usage of interface features, like facets. Conversely, Alma Analytics includes data on how patrons are linking and using electronic resources. This session will explore and identify how the two sets of analytics are different and how they can work together to understand and improve user experiences. 

Illiad as Primo E-Shelf. Allen Jones, The New School. 

Given that The New School has such a high dependence on ILLiad at New School for request processing (RapidILL, ReShare, Relais D2D, OCLC), we decided to remove the requests section of Primo's e-shelf and write a customization that allowed users to track their requests within Primo's My Account area. After the success of illiadTabs, the customization that allowed requesting from the fulldisplay, we hid the aleph-based service and created an Angularjs customization based on the same $http service model. This presentation will display the newly deployed My Account functionality and discuss how we plan to use these two customizations in our rollout of PALCI's Project Reshare within Primo.